Italian Customer Care Specialist
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- Streaming Platform
- Remote in Portugal Job Openings Italian Customer Care Specialist
- Streaming Platform
- Remote in Portugal About the job Italian Customer Care Specialist
- Streaming Platform
- Remote in Portugal Are you passionate about delivering exceptional customer experiences? Do you love streaming platforms and enjoy solving customer queries? Join our client's team as an Italian-Speaking Customer Service Representative and support a leading streaming channel Start Date: February 6, 2025
Location:
Remote from Portugal Full-time, 40 hours a week, 8 hours a day Work Schedule:
- Monday to Sunday: 7 a.m. 9 p.m. (365 days/year) Your
Responsibilities:
- Provide outstanding customer support for subscribers of a popular streaming platform.
- Assist with inquiries related to subscriptions, account management, and technical issues.
- Ensure a seamless and positive customer experience through professional communication.
- Collaborate with the team to identify and resolve challenges. What Were Looking For:
- Fluency in Italian (spoken and written) and a good command of English, spoken and written (B2).
- Strong communication and interpersonal skills.
- Tech-savviness and the ability to learn new tools quickly.
- Availability to work on a rotational schedule, including weekends and holidays.
- Already residing in Portugal (no relocation is offered for this role)
- EU member state passport OR a valid residence permit for Portugal OR a job seeker visa OR an expression of interest (a MUST) What is on the Offer:
- Type of Contract: 6-month fixed-term contract (CDD), extendable
- Performance Bonus: EUR 100 per month
- A supportive, remote-first work environment with opportunities for growth.
- Food allowance paid in a meal card (EUR 7.23 per working day, net)
- Health insurance from day 1 (with contributions required), free after 6 months of continuous employment
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