Legal Back-Office Advisor

2 semanas atrás


Lisboa, Lisboa, Portugal Convergys Tempo inteiro
Legal Back-Office Advisor (Spanish-speaking) - Airline Company

Location

PRT Lisbon - Av. Mediterraneo, N°1

Posted on: 4 Days Ago

Job Requisition ID: R1589682

Job Description

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Legal Back-Office Advisor in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence.

What you will do in this role

As a Legal Back-Office Advisor, you will:

- Verify if transport operators are treating all passengers by their rights.
- Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
- Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.

Your qualifications

Concentrix is a great match if you:

- Have a high level of Spanish (C2) and fluent in English (B2)
- Have excellent communication skills
- Have previous experience in Customer Service or as a tourism/travel representative (a plus)
- Are proactive, self-motivated, and a great team player

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time with indefinite contracts (negotiable depending on your experience and/or client's needs)
- Competitive salary and performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Equal Opportunity Employer

Concentrix is an equal-opportunity employer.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

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