Assistant Store Manager
Há 5 horas
ASM at FREEPORT FASHION OUTLET: Join the FURLA family
KEY ACCOUNTABILITIES
- Assist and support the Store Manager in managing daily operations: sales, administration, customer service, merchandising and communication
- Maximise contribution by helping to achieve budget sales and controlling costs.
- Assist Store Manager in managing store costs without jeopardising stores objectives.
- Staff selection, training, HR management and administrative issues in coordination
- with the Store Manager
- Develop and motivate the team in order to achieve highest possible levels of customer service and performance.
- Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers' needs
- Manage the customer experience as part of the Furla multi-channel strategy.
- Manage customer queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximised.
- Handle store activities in terms of customer service, visual guidelines and stock controlling duties always securing the respect of dress-code, procedures and company policies
- Manage the store presentation including cleanliness, visual display and merchandising so it is reflective of the brand.
- Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store's image, performance and profitability
- Maintain open communication up and down within the store, across to other departments and ultimately the customer.
- Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual.
- Responsible within the store for health and safety compliance.
KEY REQUIREMENTS
- Degree or above in relevant discipline
- Significant experience in a similar role within the Retail Industry, preferably Fashion
- Strong supervisory and multitasking skills
- Strong presentation skills
- Independent, hands-on with can-do attitude
- Excellent communication skills
- Passion for the Brand and the Store Floor
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