Technical Support Specialist

Há 2 dias

Lisboa, Portugal Winprovit Tempo integral 18 000 € - 28 000 € Contrato
ofice 365 English Planning and Organization Published at: 9/30/2026 Expiring at: 10/31/2026 We are looking for a Technical Support Specialist to join a project in the Banking and Payment Services sector. Provide customer support via email, responding to enquiries related to payment methods and technical and functional issues; Analyse and process requests using the Knowledge Base; Liaise and coordinate with banks; Identify, analyse, and escalation issues, ensuring appropriate responses to customer requests; Ensure accurate recording and follow-up of all support requests. Professional experience in Customer Support roles, preferably in the banking sector; Knowledge of payment systems and the banking ecosystem ; Good command of Portuguese and English , both written and spoken; Good knowledge of Outlook, Word, Excel, and PowerPoint ; Strong verbal and written communication skills; Ability to learn quickly, with good organizational skills and autonomy; Dynamism, initiative, and proactivity; Strong analytical and problem-solving skills. Knowledge and/or experience in Information Technology (IT) ; Experience or knowledge of digital payment solutions .
- High school diploma (12th grade) with university studies, or a Bachelor's degree in Computer Science, Business Information Systems, Engineering, Mathematics, Management, Organizational Communication, or Communication Sciences. We are looking for a professional with strong communication skills, a customer-oriented mindset, a sense of responsibility, and problem-solving abilities , with an interest in Banking, Technology, and Payment Services.