Digital&CRM Specialist

Há 4 dias


Lisboa, Lisboa, Portugal Mobilize Financial Services Tempo inteiro
Na Mobilize Financial Services Portugal damos-te a oportunidade de te juntares a uma equipa diversificada e multicultural.

Cuidamos dos nossos colaboradores e procuramos o compromisso, a diversidade, a flexibilidade e o bem-estar. Tudo o que alcançámos, tudo o que somos e tudo o que queremos ser tem a ver com pessoas.

Comprometemo-nos a oferecer-te um ambiente em que possas trabalhar com os melhores profissionais e viver uma experiência de trabalho enriquecedora.

De que é que estamos à procura?

Um Digital & CRM Specialist que será responsável por liderar e implementar estratégias digitais e de CRM, garantindo a melhoria contínua da experiência do cliente, a personalização das comunicações e o aumento da relação com a marca. Trabalhará em estreita colaboração com equipas internas e parceiros externos para impulsionar o crescimento do negócio.

Requisitos

- Formação superior em Marketing, Gestão, ou áreas relacionadas.
- Experiência mínima de 4 anos em funções similares, preferencialmente no setor financeiro ou automóvel.
- Domínio de ferramentas de CRM (Salesforce, Dynamics ou similares).
- Domínio de ferramentas de email marketing (Marketing Cloud ou similares).
- Conhecimentos de E-commerce e Wordpress.
- Conhecimentos avançados de ferramentas de marketing digital e de análise (Google Analytics, Tag Manager, etc.).
- Experiência em campanhas pagas (PPC), automação de marketing e estratégias de conversão.
- Excelentes capacidades analíticas e de interpretação de dados.
- Fortes competências de comunicação e trabalho em equipa.
- Inglês fluente (escrito e falado).
- Espanhol (recomendado).

Competências Comportamentais

- Pensamento estratégico e foco em resultados.
- Capacidade de comunicação e organização.
- Proatividade e capacidade de trabalhar de forma autónoma.
- Orientação para o cliente e atenção ao detalhe.
- Facilidade em lidar com múltiplos projetos e prazos apertados.

Quais são as funções?

Gestão de CRM:

- Desenvolver e gerir estratégias de CRM com foco na captação, retenção e satisfação de clientes.
- Analisar e segmentar base de dados de clientes para personalizar comunicações e campanhas.
- Analisar customer journey e novas oportunidades de contacto.
- Gerir campanhas de email marketing.
- Configurar e otimizar automações de marketing.
- Planear, executar e monitorizar campanhas digitais (Google Ads, Facebook Ads, LinkedIn, etc.).
- Gerir o website e implementar estratégias de SEO e SEM para aumentar o tráfego qualificado.
- Coordenar estratégias de email marketing e campanhas omnichannel.
- Gerir atualizações de branding.

Análise e Relatórios:

- Acompanhar métricas de performance (KPIs) e elaborar relatórios detalhados.
- Reporting e criação de dashboards para acompanhamento dos KPIs.
- Identificar oportunidades de melhoria através de análise de dados e tendências do setor.

Colaboração:

- Coordenar projetos com equipas internas (vendas, IT, etc.) e agências externas.
- Garantir o alinhamento das iniciativas digitais e de CRM com os objetivos da empresa.

O que é que oferecemos?

- Integração numa empresa sólida e em crescimento;
- Oportunidade de desenvolvimento profissional;
- Ambiente de trabalho dinâmico e colaborativo;
- Remuneração compatível com a experiência e desempenho.

Se chegaste até aqui, é porque chamámos a tua atenção ;)

Se corresponder ao que procuramos, receberás uma chamada para nos conheceres melhor e podermos falar-te mais sobre a nossa empresa e sobre a vaga.

Queremos que faças parte da nossa Equipa

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