Azure AI Senior Technical Support Engineer, Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
Job Title: Technical Support EngineerCompany: Microsoft

About the Role:

We are seeking a highly skilled and motivated Technical Support Engineer to join our Customer Service & Support (CSS) team. As a Technical Support Engineer, you will own, troubleshoot and solve highly complex customer technical issues.

Responsibilities:

  • Response and Resolution: Own, investigate and solve highly complex customer technical issues and serve as a technical escalation point for other engineers.
  • Readiness: Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring of others.
  • Product/Process Improvement: Act as a trusted advisor to the product group/engineering teams and drive Microsoft product, diagnostic and support process improvements.
  • Business Integration: Use business and technology insights to help shape strategy when engaging with customers, partners, and teams.

Requirements:

  • Extensive technical support, technical consulting experience, or information technology experience or Bachelor's Degree in Computer Science, Information Technology (IT).
  • Demonstrated ability to conduct thorough troubleshooting and debugging, and to solve complex problems.
  • Proven experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services.
  • Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks.
  • Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies, including a comprehensive understanding of large language models.
  • Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
  • Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management, data visualization, and statistical analysis.

Language Qualification: German and English Language: confident in reading, writing and speaking.

What We Offer:

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect


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