English Customer Support Advisor

Há 5 dias

Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Overview

We are looking for a professional and empathetic English Customer Support Advisor to join our customer service team. The ideal candidate will be responsible for providing exceptional support to our English-speaking customers via email, chat, phone, and/or social media. You will act as the first point of contact, helping to resolve issues efficiently and ensuring customer satisfaction.

Key Responsibilities

- Respond to customer inquiries in English via phone, email, live chat, or social media.
- Provide accurate, valid, and complete information by using the right tools and processes.
- Handle customer complaints and provide appropriate solutions within time limits.
- Follow up to ensure resolution and customer satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document interactions, feedback, and issues in the CRM system.
- Escalate complex or unresolved issues to the relevant department or team leader.
- Keep up-to-date with product knowledge, company policies, and procedures.

Requirements

- Fluency in English (both written and spoken) native-level or C1/C2 proficiency.
- Proven customer support experience or experience in a client-facing role.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Tech-savvy with experience using customer support software
- High school diploma or equivalent; further education or relevant certifications are a plus.
- A calm and patient demeanor, especially under pressure.

What We Offer

- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment.
- Flexible work hours - You can choose between day shift or night shift.
- Health benefits and paid time off.

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