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Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful and caring.
We put our heart and soul into our mission to Care for Precious Life. We want to make a difference in family homes across the world.
If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Responsibilities:
- Solves 1st line helpdesk questions, in such a way that:
- the most difficult technical questions posed by customers are answered,
- the majority of the incoming questions are dealt with within one phone conversation.
- Sets out actions for questions posed by customers to which answers are not immediately available, in such a way that arrangements have been made for the correct people to be consulted or brought in to resolve the problem.
Minimum Requirements:
- A minimum of 1 year of relevant work experience.
- Fluent in English, both written and spoken.
- Knowledge of the techniques and technology, with enthusiasm for gaining knowledge about the services, products, and processes.
- Focused on the entire area of expertise, with insight into the process(es) and/or administration.
- Proactive and strong sense of accountability. Gets things done and synchronizes with others when needed.
- Able to make decisions that quickly lead to the best possible solution within the procedures. Excellent (practical) problem-solving skills.
- Able to anticipate and handle ad-hoc disruptions in the regular workflow. Understands the consequences of his/her actions.
- Able to gather information, organize, arrange, and plan concrete business.
The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential to our future.
We invite you to apply and grow along with us
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