FinCrime Escalations Officer

FinCrime Escalations Officer
- Portuguese Remote: Portugal About Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we’ve been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we’re looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role
Financial Crime Operations is at the foreground of Revolut’s efforts to keep customers and their money safe. Team members work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology and sharp attention to detail, they help prevent financial crime and keep trust at the core of Revolut. We’re looking for a Financial Crime Escalations Officer to ensure effective and compliant review of cases escalated to the second line of defence. You’ll be performing assessments and making decisions on reports, which are escalated from the first line of defence. Up to shape what’s next in finance? Let’s get in touch. What you’ll be doing
- Acting as the escalation point and ensuring high-quality review of cases escalated tosecond line of defence (sanctions, KYC/KYB, or AML/CTF)
- Supporting responses to regulatory inquiries, other requests from local authorities, and statutory reporting
- Responding to queries where a second line of defence review is needed
- Supporting management reporting and other financial crime compliance oversight activities
- Working with MLRO’s team, escalating significant cases, and reporting trends
- Monitoring and detecting rare and/or new patterns
- Participating and collaborating with management as needed in projects, training, and implementation of new processes
- Reviewing policies and procedures, advising if changes are required What you’ll need
- Fluency in Englishand Portuguese
- Experience as a Compliance/FinCrime Officer in a major financial institution
- Exposure in FinCrime operations, having acted as the escalation point
- Deep knowledge of AML and sanctions regulations
- Experience operating a variety of internal/external systems and databases to complete investigations
- Great problem-solving and decision-making skills, with the ability to analyse complex information to identify the key issue/action and drive resolutions
- A skill to present a summary and proposed conclusion to management in a timely and clear manner, including appropriate steps to mitigate risk and/or monitor it
- An understanding of payment systems and markets with a focus on technology and mobile applications Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. Get what you need to succeed
- Financial benefits that show we value your work
- Flexibility to work from home, the office, or abroad
- A Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team