Turkish customer support- Lisbon

2 semanas atrás

Lisboa, Portugal Francisco CI Tempo inteiro

About The Company

It is an international outsourcing company, well known worldwide.

Position Summary

We are looking for fluent Turkish speakers with a good English level to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What We Are Looking For In a Candidate

- Speak proficiently (C1/C2) Turkish and have a good English level (B2)

- Good communication and soft skills

Responsibilities

- Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions.

- Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.

- Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.

- Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction. Achieve quarterly sales goals.

- Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

What You Will Be Offered

- Complete paid training

- Private health insurance after contract signature

- Free Portuguese language classes

- Many other benefits

Important Information

- It is mandatory that you have an EU passport or full working rights in Portugal.

- When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

Skills

- Good communication skills, willingness to learn, outbound calls, client relationship management, sales support, CRM, good English, inbound marketing, English fluency, Turkish, customer support, soft skills, customer service

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