Join The Team Supporting B&B Hotels – German Market
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- Provide professional and friendly customer support via phone and email.
- Handle reservation requests and match customer needs with the best options available.
- Answer questions about hotel rates, booking conditions, and hotel details.
- Resolve inquiries regarding accounts, payments, and loyalty programs.
- Use positive sales techniques to convert inquiries into bookings.
- Identify areas for improvement and support team motivation and performance.
- Native-level or C2 German speaker, with a good command of English.
- Strong communication and customer service skills.
- Passionate about the hospitality industry and creating memorable guest experiences.
- Team player with flexibility to work rotational shifts.
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