Support Analyst

Há 7 dias

Porto, Porto, Portugal KWAN Tempo inteiro
At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine. But we don't stop there: we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.
Currently, we are seeking an exceptional Support Analyst who thrives on complex challenges, and is ready to seize this fantastic opportunity.

Responsibilities:

- Verify application availability and status of overnight batch processing;
- Produce a daily system status report (at 8:30 am with updates throughout the day) including transactional availability of applications, batch processing summary, and status of sensitive data flows;
- Restart failed processes in collaboration with application squads;
- Actively monitor the monthly system shutdown (approximately four weekends per year);
- Monitor batch processing outside of business hours (evenings or weekends) for major IT operations (less than ten per year);
- Handle requests and incidents, performing first-level analysis, resolution, or escalation to application squads and/or relevant teams;
- Track incident resolution.

Requirements:

- 4+ years' worth of experience as an IT Support Analyst;
- Extensive experience with Batch scheduler: Control-M;
- Knowledge of SQL, Oracle DBMS;
- Knowledge of Distributed technical architecture (Web) and Client-Server;
- Knowledge of Unix and Windows scripting;
- Knowledge of Atlassian suite (JIRA, Confluence, XRAY);
- Previous experience with incident and change management tools like ServiceNow are a plus;
- Knowledge of the Leasing or Banking business;
- French fluency;
- Good level of written and technical English.

Offer:

- Empowering Work Culture: Immerse yourself in a supportive, safe, and respectful work environment where every voice matters;
- Tailored Career Advancement: Leverage our comprehensive career development program, structured meticulously to fuel your professional growth;
- Continuous Learning: Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry;
- Community and Fun: Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering.

We believe in work-life integration and encourage team-building and networking.

Not sure yet? No problem Reach out anyway, and let our team guide you through the best opportunities we have for you.
If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity

Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/497788/support-analyst

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