Customer Support Specialist

3 semanas atrás


Loures, Lisboa, Portugal SmartRecruitments Tempo inteiro
This range is provided by Recruityard. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Employment Type: Full-time
Location: Lisbon, Portugal
Working Hours: Rotating shifts, including some night shifts (paid according to Portuguese labor law)

About The Role

We are seeking a Customer Support Specialist fluent in Portuguese to provide exceptional service for a popular Betting App. This role offers rotating shifts, with night shifts compensated according to Portuguese labor regulations.

Key Responsibilities

- Assist users with inquiries about the app via phone, email, and chat.
- Resolve issues quickly and professionally, ensuring a positive customer experience.
- Collaborate with internal teams to address technical issues.
- Maintain accurate records of customer interactions.

Requirements

- Fluent in Portuguese (C1 or higher) and English.
- Excellent communication and problem-solving skills.
- Ability to work flexible hours, including night shifts.
- Previous customer service experience is preferred.

Compensation & Benefits

- Competitive salary with night shift premium.
- Career growth opportunities in a leading company.
- Exciting work environment with a supportive team.

Seniority level

Entry level

Job function

Other

Industries

Human Resources Services

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