Incident Management Specialist
1 semana atrás
With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore. In ADENTIS, we focus on PEOPLE. This is our emotional salary: Great Work-Life balance; Very flexible organizational routine; Health benefits (for you and your family); Team Building activities; Over 300 protocols to offer you great discounts in different areas; Continuous professional development sponsored by our Training and Certification Department; Regular feedback on your performance through a personalized plan; Comprehensive career plan and progression involving assertive performance reviews. Responsibilities: Monitor and improve the overall Incident and Complaint Management Performance in a multiprovider environment. Through reporting and analysis, pinpoint inconsistencies, and underlying issues. Identify proactively critical areas impacting the correct process execution and user satisfaction. standard, comprehensive and re-usable solutions Ensure the quality of the resolution process for Incident and Complaint Tickets Drive improvement in process and tool functionalities for Incident and Complaint Act as operational escalation contact for process related questions Manage delivery of KPIs from Operational teams Provide support and guidance to assist responsible parties in recognizing problematic areas Collaborate with respective management areas when further escalation and support are required Ensure process compliance on a global and local scale, as well as across Providers. Drive E2E Management of Service Integration for new Applications/Services to Service Now including integration specifications (service design and setup, interfaces, Frontend/ Service Catalog items). ServiceNow Development: transformation of the ServiceNow Incident and Complaint Management module to support the needs of the business. (Story Management, Agile Development) You must have: At least 2 years of professional experience in the area. Familiarity with Service Desk environment. Working knowledge of ServiceNow environment Familiar with IT outsourcing contracts, SLA / KPI's. Experience in IT Service Management ITIL and other relevant frameworks Knowledge on Service Integration aspects Knowledge on Agile Development Project Management skills Portuguese residency and eligibility to work in Portugal. Excellent communication and teamwork abilities, both in Portuguese and English If you want to be part of a real People First organization, join us Send your CV to andre.lago@adentis.pt
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Incident Management Specialist
1 dia atrás
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroAt TN Portugal, we're looking for a skilled Incident Management Specialist to join our team.We're a trusted partner for your innovation journey, helping you achieve your ambitions and future-proof your business. Our global engineering, technology, and consulting service provider expertise positions us ideally to help you build value across multiple...
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Security Incident Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro.We're Nadara.We work harmoniously with the power of nature and the communities around us to power lifetimes to come.We call our approach 'living energy'.We don't just produce renewable energy, we live it – recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that...
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Incident Management Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Adentis Portugal Tempo inteiroWith just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies);R&D (Bootcamps, POC, Tech Lab);Nearshore.In ADENTIS, we focus on PEOPLE.This is our emotional salary:Great Work-Life balance;Very...
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Incident Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Adentis Portugal Tempo inteiroWith just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore.In ADENTIS, we focus on PEOPLE.This is our emotional salary: Great Work-Life balance;...
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Incident Management Specialist
Há 2 dias
Lisboa, Lisboa, Portugal Adentis Portugal Tempo inteiroWith just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and position our offer according to 3 lines of service: Strategy (Outsourcing, Ne Xel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore.In ADENTIS, we focus on PEOPLE.This is our emotional salary: Great Work-Life balance;...
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Lisboa, Lisboa, Portugal Michael Page Tempo inteiroAbout the RoleThe position of Cybersecurity Incident Response Specialist has been created to lead incident response efforts and coordinate the implementation of Azure Security Solutions, including Azure DLP, Defender, and Defender for Cloud. The specialist will support the development and refinement of policies and procedures to enhance Security Incident...
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Security Incident Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroWe're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. We call our approach 'living energy'.We don't just produce renewable energy, we live it – recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that...
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Cybersecurity Incident Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroWe're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. Our approach is built on living energy, recognizing our relationship with the people touched by our business and supporting initiatives that contribute to community development.Job Summary: The Cybersecurity Incident Specialist plays a...
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Security Incident Specialist
Há 6 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroWe're Nadara. We work harmoniously with the power of nature and the communities around us to power lifetimes to come. We call our approach 'living energy'. We don't just produce renewable energy, we live it – recognising our relationship with the people touched by our business and supporting social, educational, cultural, and environmental initiatives that...
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Incident Management Expert
Há 3 dias
Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroCompany Overview: TN Portugal is a leading company in the energy sector, with a strong presence in the market. We are committed to innovation and excellence and are seeking a highly skilled Incident Management Expert to join our team.Job Responsibilities: Develop and implement effective incident management processes.Manage and resolve technical...
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Security Incident Specialist
Há 3 dias
Lisboa, Lisboa, Portugal Michael Page Tempo inteiroSobre o nosso clienteOne of the Europe's largest renewable energy Independent Power Producers (IPP's), with 92% of its installed capacity coming from wind, generated by almost 2,000 turbines.DescriçãoThis role involves leading incident response efforts, escalating issues to designated owners when necessary, and coordinating the implementation of Azure...
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Technical Incident Management Lead
Há 20 horas
Lisboa, Lisboa, Portugal ITDSPortugal Todos Tempo inteiroTechnical Incident Management LeadWe are seeking a highly skilled Technical Incident Management Lead to join our team at ITDSPortugal Todos. As a Technical Incident Management Lead, you will be responsible for overseeing the technical aspects of incident management and ensuring the smooth operation of our global IT services.Key Responsibilities:Develop and...
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ServiceNow Expert
Há 20 horas
Lisboa, Lisboa, Portugal WE ARE META Tempo inteiroJob DescriptionAs an Incident Manager at WE ARE META, you will be responsible for overseeing the incident management process. You will work closely with our team to ensure prompt resolution of incidents and minimize their impact on our clients.Key Responsibilities:Manage incidents from start to finish, ensuring timely and effective resolution.Develop and...
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Lisboa, Lisboa, Portugal ITDSPortugal Todos Tempo inteiroIncident Resolution Specialist – Payments and ServicesThis is a unique opportunity to leverage your technical expertise in a hybrid Lisbon-based role. As an Incident Manager, you will work closely with our client, a global IT leader driving innovation through cutting-edge solutions and services.Key Responsibilities:Lead the incident management process and...
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Incident Management Expert
2 semanas atrás
Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiroCreate a better #TomorrowWithUs At Siemens, we build technology solutions to shape the world we live in.We transform industries and societies by combining the real and digital worlds.With over 300,000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.At the Portugal Tech Hub, we...
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Incident Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Neotalent Conclusion Tempo inteiroWho are we:Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital...
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Incident Management Specialist
Há 16 horas
Lisboa, Lisboa, Portugal Devoteam Tempo inteiroJob Description: Take Control of IncidentsMain Responsibilities:Manage incidents from start to finish with necessary contacts to minimize impact and respect safety standards.Create and follow up on tickets to maintain chronology and ensure complete analysis of the incident.Organize status updates with companies, technicians, and suppliers.Key Performance...
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Cybersecurity Incident Response Expert
Há 5 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroCybersecurity Incident Response: A Key Component of Our BusinessNadara's commitment to 'living energy' extends beyond producing renewable energy to supporting social, educational, cultural, and environmental initiatives. As a Security Incident Specialist, you will be part of our team that ensures the robustness of our incident management process.Your key...
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Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroCareer Opportunities with NadaraWe're seeking a skilled Security Incident Specialist to join our team at Nadara. As a key member of our Cybersecurity function, you will play a critical role in ensuring the robustness of our incident management process.Your responsibilities will include investigating and addressing security incidents reported by or assigned...
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Incident Response Lead
Há 4 dias
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroNadara operates under 'living energy', focusing on harmonious collaboration with nature and local communities. Our goal is to sustainably generate renewable energy while fostering positive relationships with the communities we serve. As a Cybersecurity Incident Specialist at Nadara, you will play a pivotal role in maintaining robust incident management...