Customer Service Representative

Job Title Customer Service Representative (Polish-speaking)
- Pet Retail – Remote

Job Description
Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within That's why

we offer
a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What You Will Do In This Role
- Assist clients via inbound calls and e-mail by answering customers' inquiries and/or attending to potential requests.
- Become a specialist in our Client's products and services
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situations and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience. Your Qualifications Concentrix is a great match if you:
- Have a high level of Polish (written and oral) and fluent in English (B2)
- Previous experience in Customer Service is highly valued
- Excellent communication skills coupled with empathy, team spirit, and customer-oriented
- Knowledge of MS Office package.
- Familiarity with Pet-related stuff is highly valued
- Have a positive and can-do attitude What's In It For You
- Competitive salary (base and additional bonuses)
- Work at home from Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs Experience the best version of you Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.