WordPress Developer
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- Lisbon
- May 19,2025
- 1 slots only
About the Role
We’re looking for a Customer Experience Specialist who’s passionate about protecting people online and guiding users through sensitive digital-identity challenges. You’ll be the first point of contact for customers who rely on us for peace of mind, turning questions into clarity, issues into trust, and every interaction into a safer digital experience. Your mission is simple: support, guide, and empower our users on their journey to better online security. What You’ll Do Provide fast, friendly, and expert support through chat, email, and social channels. Translate complex digital-identity or security topics into simple, reassuring explanations. Work closely with product, engineering, and support teams to improve our user experience. Capture user feedback and identify opportunities to improve tools, features, and processes. Monitor recurring support themes and help optimize internal workflows to increase efficiency. Build trust with users by offering empathetic, solution-oriented guidance. What We’re Looking For 2+ years of customer support, trust & safety, or digital service experience. Exceptional written and verbal communication skills. Calm, analytical, and empathetic mindset — especially in sensitive or stressful situations. Experience with modern tools like Intercom, Zendesk, Notion, Slack, or similar. Bonus: familiarity with identity theft protection, cybersecurity, or SaaS platforms. Someone who enjoys turning challenges into positive outcomes and thrives in a fast-moving environment. Why Join Us? Work with a mission-driven, remote-first team focused on digital protection. Make a real impact on customer trust, safety, and user retention. Grow within a company that values transparency, feedback, and human-first support. Join a culture where your voice matters, and your work truly helps people stay safer online. Perks and benefits Competitive, above-market compensation Flexible time off Annual team retreats Monthly wellness allowance Healthy lunch provided High-end laptop & equipment setup Monthly team events
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