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Remote Junior French Customer Support

Há 1 mês

Braga, Braga, Portugal Phiture Tempo inteiro
Remote From Coimbra to Algarve

Key Responsibilities

1. Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
2. Assist customers with product information, order issues, and general inquiries.
3. Resolve customer concerns and escalate more complex issues when necessary.
4. Provide effective solutions to ensure customer satisfaction.
5. Maintain accurate records of customer interactions in the CRM system.

What We Are Looking For

1. Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
2. Strong problem-solving skills and the ability to empathize with customers.
3. Flexibility to work Monday to Friday, 07:00 AM – 05:30 PM (rotational shifts).
4. Must be available to work on-site in Braga.

What We Offer

1. Competitive salary and benefits.
2. Private health insurance.
3. Paid training and ongoing support.
4. A friendly and supportive work environment.
5. Opportunities for career advancement.

Work Schedule

1. Monday to Friday: 07:00 AM – 05:30 PM (rotational shifts).
2. Days Off: Saturday and Sunday.

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