Arabic-Speaking B2b Advertising Support Specialist

1 semana atrás

Lisbon, Portugal Workster Tempo inteiro

Workster is partnering with a global leader in digital advertising solutions to recruit a Arabic-Speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role

- Handle end-to-end troubleshooting for advertising products via email and chat.
- Diagnose issues related to campaigns, platform tools, and product features.
- Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
- Provide timely, accurate updates to ensure high customer satisfaction.
- Identify opportunities to improve the user experience from day one.
- Ensure service quality by meeting productivity, SLA, and case-handling standards.
- Educate advertisers on features, best practices, and common issue types.
- Maintain proactive, professional communication throughout the case journey.
- Share insights, trends, and feedback to support continuous improvement.

Your Qualifications

- Fluent or C2 level Arabic, plus good English (around B2).
- Some experience with online campaigns or digital marketing — you don't need to know everything, just be comfortable with the basics.
- Familiarity with social media platforms and interest in online advertising.
- Previous experience in customer support or a contact center is a plus, but not mandatory.
- Comfortable analyzing issues, problem-solving, and paying attention to detail.
- Ability to work both independently and as part of a collaborative team.
- A degree in Marketing or a related field is helpful but not required — practical experience also counts.
- A proactive, customer-focused mindset and willingness to learn.

The Offer

- Full-time employment with comprehensive, fully paid training.
- Monday to Sunday | 07:00–19:00
- Attractive base salary
- Relocation support package to help you settle into life in Lisbon
- Private health insurance and other benefits
- Opportunity to work for a globally recognized brand and enhance your CV
- A vibrant and multicultural work environment
- Modern office in central Lisbon, easily accessible and well-equipped

Think this role is for you? Apply today or reach out for more details

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