Support Specialist
1 semana atrás
Join to apply for the Support Specialist (French speaking) role at SOFYNE
4 weeks ago – Be among the first 25 applicants.
This role contributes to the success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from the solution project design phase and implementation, to deployment and post go‑live support. You will be responsible for deploying, configuring and testing the solution, managing support to manufacturing sites, and more.
Key Responsibilities
- Management of client expectations for priority of support issues – L2, L3.
- Providing technical assistance to key users during solution deployment on every site.
- Providing technical assistance to sites already in production.
- Analyzing issues and proposing definitive solutions or workarounds.
- Authoring corrective code required for maintenance activities.
- Managing application releases and software deployment.
- Performing audits for every site concerned by the support activity from a technical and organizational point of view.
- Participating in the improvement of internal tools and processes.
- Building out a knowledge repository for all support queries and fixes.
- 24/7 shift support.
Human Competencies
- Customer service integrity and confidence
- Personable and committed
- Personal professional learning
- Self‑motivated and diligent
- Results oriented
- Good problem‑solving skills
- Ability to prioritize tasks and to work effectively under pressure
- Strong customer orientation
- Responsibility and good communication skills
Technical Competencies
- Basic: - (content missing but placeholder retained)
- Nice to have:
- Experience with on‑site manufacturing and logistics execution software implementations
- Knowledge of C#, .NET, HTML, CSS, jQuery
- Understanding of Lean, Six Sigma, and Supply Chain principles would be an asset
- Knowledge of Delmia Apriso would be highly beneficial
Education
- Degree in Supply Chain and/or Manufacturing & IT Engineering
Training
You will go through an intensive training program during your first month to develop your technical skills in implementation of bespoke solutions for manufacturing and logistics execution systems based on DELMIA Apriso products.
Career Development
If you are successful in the Support Specialist position, you could become a Consultant or a Support Leader for one of our global customers.
SOFYNE Active Technology has been integrating and deploying MES, LES and PLM solutions since 2005. We support and advise more than 30 major industrial accounts in their innovation and digital transformation projects towards Industry 4.0. With offices across Europe, we cover the audit, integration, evolution, application maintenance, support and change management needs of our customers. Our approach is built around the framework and capabilities of a large company with the heart and soul of a small business, fostering high quality and performance services, agile development and added value for our clients, in the automotive, energy, aerospace and defense, consumer products and luxury sectors. All this acquired knowledge enables us to best understand how these evolutions impact manufacturing information systems. Sofyne Active Technology is certified with the international standard ISO27001.
Key Figures
- 6 offices: Lyon (FR), Versailles (FR), Krakow (PL), Geneva (CH), London (UK), Porto (PT)
- 35 customers (ranked in the Fortune Global 500)
- 30 000 days of project / year
SOFYNE is a talent maker
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