Site Reliability Engineering Manager

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Site Reliability Engineering Manager aspiring for a world-class devops and gitops engineering management challenge, bringing together operations management, software engineering and product development, and team leadership in a single high-value role. You will need to be a Linux and operations expert, as well as a great manager capable of leading a high-performance team, to excel in this role.

The Information Systems team at Canonical runs services used by over 60 million Ubuntu users. Our mission is to pioneer and prove new and better approaches to large-scale IS. We support Canonical and Ubuntu operations, but we also help shape Canonical's managed application service offerings, raising the bar on devops and cloud-native operations. We take infra-as-code to the next level, blazing a trail to next-generation model-driven operations. We not only aim to automate every process that underpins our business, we also share that automation as open source packages which others use to drive their own operations. From Kubernetes to the kernel and everything in-between, you will be working with the latest technologies in a fast-paced engineering environment.

We have fully distributed, home-based teams in EMEA, APAC and the Americas. You will lead a team in your time zone, and report to a global director who may not be in your time zone.

Location: This role will be based remotely in the APAC and EMEA region.

The role entails

- Lead your team in daily agile devops practices

- Represent the IS team to stakeholders, customers, and internal teams

- Organize, coordinate and drive internal projects

- Mentor engineers to improve their skills

- Identify and measure team health indicators

- Implement structured engineering and operations processes

- Ensure proper team focus on priorities, milestones, and deliverables

- Work to meet service level agreements with customer deployments around the globe

- Deliver quality managed services in a consistent, timely manner

What we are looking for in you

- Drive and a track record of going above-and-beyond expectations

- Proven experience of software delivery using infrastructure as code

- Proven experience managing devops teams for SAAS or similar offerings

- Understanding of testing methodologies and maintainable code quality

- Technical aptitude for understanding complex distributed systems

- Experience with cloud topologies and technologies

- Ability to travel twice a year, for company events up to two weeks long

- An exceptional academic track record from both high school and university

Nice-to-have skills

- Experience with Ubuntu system administration

- Experience with agile software development methodologies

- Experience working in and managing distributed teams

What we offer colleagues

- Distributed work environment with twice-yearly team sprints in person

- Personal learning and development budget of USD 2,000 per year

- Annual compensation review

- Recognition rewards

- Annual holiday leave

- Maternity and paternity leave

- Employee Assistance Program

- Opportunity to travel to new locations to meet colleagues

- Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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