French Speaking Technical Support Representative – Portugal
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- Provide technical support in French to customers and English to developers via chat and voice channels.
- Troubleshoot and resolve product-related issues using MySQL.
- Investigate customer enquiries and identify effective solutions.
- Collaborate with team members and elevate complex issues to the development team when necessary.
- Act as a bridge between customers and developers, communicating technical information clearly.
- Ensure timely and professional responses to customer enquiries.
- Maintain high standards of customer satisfaction and service quality. Your Qualifications
- Native or fluent French, both written and spoken.
- Fluent English (minimum B2 level).
- Strong MySQL knowledge – mandatory.
- Familiarity with Postman is an advantage.
- High school diploma or equivalent qualification.
- No previous professional experience required, but solid MySQL knowledge is essential.
- Strong analytical and problem-solving skills.
- Genuine interest in technology and providing excellent customer support.
- Ability to attend initial office-based training in Porto.
- Availability for occasional on-site attendance.
What We Offer
- Full-time employment in Portugal.
- Work-from-home arrangement following initial training in Porto.
- Accommodation support during the training period.
- Paid training and structured onboarding.
- Competitive salary package, including meal allowance and holiday and Christmas bonuses.
- Health insurance from the first day.
- Paid annual leave and public holidays.
- Career development opportunities in technical customer support.
- International and multicultural working environment.
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