Customer Support Specialist – Pet Supplies
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Key Responsibilities
- Deliver exceptional customer service to Polish-speaking clients via email, chat, and phone.
- Assist customers with order status updates, product inquiries, returns, and general support regarding pet care supplies.
- Troubleshoot customer issues promptly and ensure high levels of customer satisfaction.
- Maintain accurate records of customer interactions and account details within the support CRM system.
- Collaborate with team members to continuously improve service processes and response times. Requirements
- Language Proficiency: Native or C2-level Polish and professional working fluency in English.
- Customer Focus: Excellent verbal and written communication skills with an empathetic, customer-first attitude.
- Technical Aptitude: Ability to navigate multiple software applications and CRM systems efficiently.
- Work Setup: Must be based in Portugal with a quiet, home-office environment suitable for remote work. Work Schedule & Benefits
- Work Model: 100% Remote (Must reside in Portugal).
- Employment
Conditions:
Full-time contract with stability.
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Benefits:
Performance-based monthly bonus program.
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