Order Support Specialist

Order Support Specialist
- CZ + UK (Remote / Czech Republic & UK) Are you a customer-focused professional with a passion for problem-solving and delivering service excellence? We are seeking a dynamic Order Support Specialist to join our global operations team. In this critical role, you will be the driving force behind our post-purchase customer journey, ensuring that every order is processed seamlessly and every client inquiry is resolved with the highest level of customer satisfaction. As an Order Support Specialist, you will manage end-to-end order processing, troubleshoot logistics complexities, and provide real-time updates through email support and live chat support. You will collaborate closely with cross‑functional teams to resolve fulfillment bottlenecks and maintain strict service level agreements. This position is ideal for an analytical thinker who thrives in a fast‑paced environment and possesses strong attention to detail. If you are ready to leverage your communication skills and technical troubleshooting capabilities within a collaborative, international team, we want to hear from you. Your day‑to‑day responsibilities will center on managing client relations and executing precise data entry within our advanced CRM systems. You will take complete ownership of incoming orders, verifying accuracy, monitoring supply chain status, and proactively addressing any potential delays before they impact the end user. By practicing active listening and applying effective conflict resolution techniques, you will handle escalated customer inquiries, transforming challenging situations into positive brand experiences that drive customer retention. Additionally, you will analyze regular customer feedback to help optimize internal processing systems, ensuring our logistics pipelines remain efficient and agile. You will be expected to multitask efficiently, balancing immediate live queue demands with long‑term ticket management while maintaining a calm, empathetic, and professional demeanor under peak pressure. To qualify for this competitive opportunity, candidates must fulfill several mandatory requirements. You must possess professional, native, or bilingual fluency in both Czech and English, with exceptional written communication and verbal communication skills in both languages. A minimum of 1 year of continuous, documented experience in a similar order management, customer success, or help desk support role is strictly required. Technical proficiency is vital; you must have verifiable hands‑on experience navigating complex CRM platforms like Salesforce or Zendesk, alongside advanced proficiency in the Microsoft Office Suite, particularly Excel for data tracking. Candidates must exhibit outstanding problem‑solving strengths, time management capabilities, and a proven track record of working successfully toward strict performance metrics, such as high customer satisfaction scores and rapid first‑contact resolution targets. Please review our strict geographic eligibility criteria before submitting your application. This position requires local candidates who are already legally and physically residing within the target locations of the Czech Republic or the United Kingdom. Even though this operational model offers flexible remote work arrangements, we do not hire cross‑border or international remote workers for this role; you must be based locally in the specified country. For candidates looking to move between approved EU territories to fulfill this local residency requirement, robust relocation support is fully provided by the company. All applicants must hold valid EU citizenship or unrestricted local work authorization, along with an active passport with a minimum of six months of validity. Applications failing to meet the local country residency and language benchmarks will not be considered. Why work with us? We believe in empowering our employees by providing a comprehensive relocation support package to facilitate your seamless transition to your new home base. You will join an inclusive, diverse global workforce that celebrates collaboration, open communication, and professional growth. We invest heavily in our team members by offering dedicated technical training, modern remote workspace stipends, and clear, structured pathways for long‑term career advancement into team leadership or account management. Our culture prioritizes employee well‑being, psychological safety, and a healthy work‑life balance, all within a highly innovative environment where your individual contributions directly influence international business success. Apply today to advance your career with an industry leader. Specialista podpory objednávek
- CZ + UK (Remote / Česko & UK) Jste zákaznicky orientovaný profesionál s vášní pro řešení problémů a poskytování špičkových služeb? Hledáme dynamického specialistu podpory objednávek, který se připojí k našemu globálnímu provoznímu týmu. V této zásadní roli budete hnací silo