Danish speaking Technical Customer Support Representative in Lisbon

4 semanas atrás

Lisboa, Portugal The lemon Consulting Tempo inteiro

Position: Technical Customer Support Representative

Location: Lisbon, Portugal

Work model: On site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

- Communicate with clients through various channels including phone, email, chat, and messaging platforms.

- Assist with general inquiries, product information, and basic technical support.

- Ensure messaging aligns with organizational tone and communication standards across all interactions.

- Refer complex issues to appropriate internal teams or higher-level support.

- Work collaboratively with technical staff to address and resolve service requests.

- Organize and manage assigned support cases while adhering to team guidelines and priorities.

REQUIREMENTS

- Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)

- Strong verbal and written communication skills across various platforms (phone, email, chat, social media).

- Basic understanding of customer service principles and the ability to follow standard procedures.

- Ability to handle technical inquiries and troubleshoot common issues with guidance.

- Ability to quickly learn new software and technologies.

- Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.

- Organized, detail-oriented, and able to manage multiple tasks simultaneously.

- Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER

- Opportunity to work with a leading global travel & tourism brand

- Competitive salary with performance-based incentives

- Professional growth opportunities within the BPO industry

- Collaborative and supportive work environment

- Access to exclusive travel perks and discounts

- And many more

#J-18808-Ljbffr

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