Customer data specialist

Há 2 dias

Braga, Portugal Cegid Business Tempo integral
Cegid is a European leader in cloud management solutions for professionals in the fields of finance (treasury, taxation, ERP), human resources (payroll, talent management), accounting expertise, retail, and entrepreneurship. In a constantly evolving world, our 5,000 employees help expand the realm of possibilities by supporting our 750,000 clients in realizing their projects and ambitions through useful and innovative solutions. "Together, expanding possibilities " is the principle that guides our actions. It reflects our identity, our approach, and our motivation to serve our clients. Thanks to this, we can assert that we work every day to shape your future, ours, and that of our clients. For years, we have been inventing solutions that revolutionize the way our clients work, with a focus on sustainable performance. Data Specialist – Voice of Customer Program Asa Data Specialist, you will play a crucial role in supporting our Customer Experience team by analyzing and interpreting data to drive strategicdecision-making. Your primary responsibility will be to lead and maintain acomprehensive Voice of Customer program, providing actionable insights andrecommendations based on data analysis. You will integrate across-responsibility team and collaborate closely with the multiple businessteams to identify key performance indicators on customer satisfaction to uncoveropportunities for improvement.

Key Responsibilities
Collect, consolidate, and validate customerfeedback from multiple sources Perform in-depth analysis of data to identifytrends, patterns, and actionable insights. Analyze customer feedback to identify trends,patterns, and pain points Generate actionable recommendations from datafindings Create reports and visualizations to communicatekey insights to stakeholders Assist in designing customer feedback surveys andcollection channels Prepare and maintain customer contact databases;ensure data quality and completeness Track program performance and support regularreviews Collaborate with cross functional teams toprioritize and address top customer priorities