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Há 4 dias
Lisbon, Portugal Claranet Tempo integral
Unified Communications and Collaboration Engineer L3 We're fast learners, hardworkers, natural collaborators... and weMake Modern Happen Our ambition is to unlock thepotential of our digital world so that organisations everywhere can innovateand thrive securely. We aim to achieve this goal by bringing together theworld's most talented people and the most powerful technologies, combining themto address our customers' challenges and to build something stronger together. Right now, weare looking for aUnified Communications and Collaboration Engineer L3 to integrate our internal team. Your responsibilities include: Deliver advanced UC support, implementation, andchange execution across the client's collaboration and telephony estate. Resolve complex escalations, implement platformchanges defined by the L4 Specialist, and ensure operational excellencewithin agreed SLAs and regulatory requirements. Youmust have: Minimum 5 years' hands-on experience in unifiedcommunications support and engineering, ideally within a managed servicesor financial services environment. Experience with Service Now (incident, change,request, and CMDB modules. Strong troubleshooting skills across MicrosoftTeams, Exchange Online, Share Point, One Drive, and collaboration tools. Experience with AV and meeting room systems(Crestron, Polycom, Logitech, Teams Rooms). Familiarity with Exchange Online and hybridExchange environments. Working knowledge of collaboration analytics andreporting tools (Power BI, Teams CQD, Teams Insights). Microsoft 365 Certified: Teams AdministratorAssociate (or equivalent). Effective communicator with strong written andverbal English skills (B2 or higher). Wevalue: Comp TIA Network+ or equivalent networkingcertification. Previous experience within a managed serviceprovider or telecommunications environment serving financial services clients. Experience with Zoom and Webex administration. Understanding of Microsoft Copilot and AI-driven collaboration capabilities. Knowledge of DORA, FCA, or PRA regulatory frameworks. Power Shell scripting for Teams and Exchange administration. Understanding of contact centre platforms (CCaa S).

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