Dutch & English Back Office Specialist – Lisbon | €1,500/mo Package

Location:
Lisbon, Portugal (On-site) Languages: Dutch (Fluent) & English (Fluent) Schedule: Rotational shifts (07:00 – 22:00, Lisbon Time) Compensation: €1,400 gross/month base salary + up to €100/month performance bonus If you prefer solving real problems behind the scenes over dealing with non-stop phone calls, this role is built for you. We are looking for a detailed-oriented, bilingual Back Office Customer Support Agent to join our dedicated team in Lisbon. You will handle case management and connected services, ensuring seamless solutions for our Dutch
- and English-speaking customers.

What You'll Do
- Master Case Management: Efficiently process, investigate, and resolve customer inquiries via ticket systems and email.
- Support Connected Services: Deliver precise technical and operational support for connected product platforms.
- Deliver Quality over Speed: Take ownership of complex cases to ensure high satisfaction and first-contact resolution.
- Maintain Accuracy: Keep client records and case logs updated with total clarity and compliance. Who You Are
- Bilingual Communicator: Fluent in both Dutch and English (written and spoken).
- Problem Solver: Driven by the maxim Measure twice, cut once—you pay attention to details and value thoroughness.
- Team Player: Adaptable to rotational shift patterns (07:00 – 22:00).
- Lisbon-Based: Currently residing in or near Lisbon (please note: relocation packages are not provided for this position).

What We Offer
- Competitive

Salary:
€1,400.00 gross per month base salary.
- Performance Rewards: Up to €100.00 per month in performance bonuses.
- Work-Life Balance: Structured back-office hours without live call center stress.
- Prime

Location:
Work on-site in beautiful Lisbon alongside a dynamic international team.