Danish-Speaking Customer Service Specialist
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Location:
Braga, Portugal (100% Remote) Work Model: Remote (Must reside in Portugal) Contract Type: 6-Month Contract Schedule: Monday to Friday, 07:00
- 19:00 (Rotative Shifts, Danish Schedule) | Weekends OFF Gross
Salary:
Competitive Industry Package
Benefits:
Comprehensive equipment package + continuous professional training Relocation: Not offered (Candidates must already reside in Portugal) Role Overview Are you a Danish speaker looking for a remote position in Portugal? Join our customer experience team supporting a world-renowned global brand Deliver premium multi-channel support to Danish customers while enjoying a great work-life balance with free weekends.
Key Responsibilities
- Interact with Danish customers across multiple channels: voice, email, and live chat.
- Deliver exceptional service standards that mirror the quality and reliability of the brand.
- Maintain precise CRM records and ensure swift follow-up on customer requests.
- Proactively identify recurring customer concerns and share actionable feedback with supervisors.
- Enhance brand retention by turning every inquiry into a positive customer experience. Requirements & Qualifications
- Native or C2-level proficiency in Danish.
- Existing residence in Portugal with valid legal authorization to work.
- Strong multi-tasking skills and comfort working across digital communication tools.
- Passion for customer satisfaction and collaborative teamwork.
- Availability to work rotational weekday shifts (07:00
- 19:00). Work Logistics
- Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.
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