Assistant GM CostaTerra Golf

ASSISTANT GENERAL MANAGER PROFILE COSTATERRA GOLF & OCEAN CLUB MELIDES, PORTUGAL ASSISTANT GENERAL MANAGER OPPORTUNITY AT COSTATERRA GOLF & OCEAN CLUB CostaTerra Golf & Ocean Club seeks an Assistant General Manager for a broad, visible leadership role at Discovery Land Company’s first private community in Europe, on Portugal’s Alentejo coast. Reporting to the General Manager and leading most operational department heads, the AGM will directly influence service delivery, team performance, and the relationships that define the member and homeowner experience. The role offers an established luxury hospitality leader the scope to develop department leaders, strengthen consistency across operations, and help shape the club’s service culture. Close collaboration with the General Manager on financial oversight, project management, and strategic planning adds depth to a role centered on daily leadership and personal engagement with members and staff. ABOUT COSTATERRA GOLF & OCEAN CLUB CostaTerra Golf & Ocean Club is a private residential community between Comporta and Melides on Portugal’s Alentejo coast. Part of Discovery Land Company, the club combines Atlantic coastline, dunes, and pine forests with a relaxed, family-focused culture and personalized service. Homesites, custom homes, and club residences provide a range of ownership options within a community centered on outdoor recreation, well-being, and lasting relationships. A Tom Fazio-designed, 18‑hole championship golf course anchors the amenities, supported by the CostaTerra Golf Academy and extensive practice facilities. Beyond golf, members enjoy sailing, watersports, fitness, yoga, and a clubhouse spa. Distinctive gathering places include Logan’s Nest, set among the pines with golf and ocean views, and Dune Deck, an open‑air dining venue featuring local food and wine overlooking the Portuguese coastline. Environmental stewardship is integral to CostaTerra’s development. Located within the EU’s Natura 2000 conservation network, the property incorporates native landscaping and a master plan designed to protect the surrounding ecosystem. These commitments support a community that connects members and their families with the landscape and culture of coastal Portugal. COSTATERRA GOLF & OCEAN CLUB WEBSITE: www.costaterraclub.com ASSISTANT GENERAL MANAGER – POSITION OVERVIEW The Assistant General Manager reports directly to the General Manager and leads daily club operations, with most operational department heads reporting to the AGM. The role aligns departments around service standards, coordinates operational delivery, and holds leaders accountable for team performance and the member experience. The AGM implements operating procedures and uses key performance indicators to assess results and address service gaps. The AGM maintains an active presence throughout the club, including dining venues and key events, building relationships with members, homeowners, and guests while ensuring concerns and requests receive timely attention. Leadership responsibilities include hiring, training, evaluating, and developing department heads and staff, supported by regular communication and clear performance expectations. In partnership with the General Manager, the AGM supports financial oversight, including review of the income statement, balance sheet, cash flow, and capital budget, and contributes to project management and strategic planning. The AGM keeps the General Manager informed of operational performance, emerging issues, and matters requiring direction.

KEY RESPONSIBILITIES
Club Operations
- Lead daily club operations through directly reporting department heads, ensuring coordination and consistent service across departments.
- Translate Discovery Land Company’s mission, values, and service standards into daily operating practices.
- Implement and monitor operating procedures to maintain service quality and address performance gaps. Member Relations
- Build relationships with members, homeowners, and guests through regular engagement, responsive communication, and timely resolution of concerns.
- Develop and coordinate programs and events that reflect member interests.
- Coordinate homeowner requests and preparations across relevant departments.
- Maintain a visible presence in food and beverage venues and at key events to assess service and member satisfaction. Financial Management
- Support the General Manager in reviewing the income statement, balance sheet, cash flow, and capital budget, and contribute to project management and strategic planning. Leadership and Staff Management
- Lead recruitment, training, and development of department heads and staff, reinforcing service standards, professionalism, and adherence to club policies.
- Set performance expectations, conduct evaluations, and address development needs and disciplinary matters.
- Lead daily 15‑minute operational briefings and weekly one‑on‑one meetings with direct r