Customer Service for Online Video Platform

4 semanas atrás

Lisbon, Portugal Blu Selection Tempo inteiro

Description: Quality and Service are what it's all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join its customer service specialist team in Lisbon

What should you expect from living in Lisbon?

- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes, and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment

Your responsibilities and impact as a Customer Service Agent will be:

- Helping users with any questions related to their accounts, the platform in general, etc.
- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail, or social media
- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;
- Being in contact with other departments and redirecting related cases and issues to responsible departments
- Ensuring and participating in the success of your department.

What's in it for you?

- Schedule: 40h/week in rotative shifts (Mon-Sun, 8 AM to 8 PM)
- Competitive Salary
- Meal vouchers + Transportation allowances
- Private health insurance after 6 months
- Relocation Package
- Pleasant and inspiring working atmosphere in an international environment
- Opportunity to be part of a rapidly expanding global organization working with world-famous brands
- Professional development and a clear career path
- Training & development opportunities
- Competitive salary & relocation allowance and assistance
- Free fruit, coffee, tea, water, and a lot more

Skills, qualifications, and interests you need to succeed in this role:

- A native level of German and at least a B2 level of English
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Being energetic, innovative, and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required).

Your Future Company:

Working in sunny Lisbon at one of the world's leading professional services companies operating in the technological and digital field. Your prospective new employer is a diverse community of more than 300.000 people working together. The team is caring and supportive and believes in continuous improvement to take their careers to new places. On top of that, it's a diverse environment seeking the highest level of equality.

Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

  • Dutch Customer Support for Online Video Platform

    2 semanas atrás

    Lisbon, Portugal Work International Tempo inteiro

    Currently looking for Dutch-speaking Customer Support Agents for an Online Video Platform in Portugal (Lisbon).   EMBRACE THE FUTURE Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in...

  • Swedish Customer Support for Online Video Platform

    3 semanas atrás

    Lisbon, Portugal Work International Tempo inteiro

    Currently looking for Swedish-speaking Customer Support Agents for an Online Video Platform in Portugal (Lisbon).   EMBRACE THE FUTURE Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website...

  • Senior Customer Experience Specialist

    3 semanas atrás

    Lisbon, Portugal Online Filings Tempo inteiro

    About Online Filings Our mission is to empower entrepreneurs to realise their dreams and focus on what truly matters. Our Online Filings platform and software simplifies, automates, and eliminates business administrative tasks, helping entrepreneurs accomplish more with less effort. We aim to remove obstacles and enable entrepreneurs to achieve success...

  • Video Engineer

    4 semanas atrás

    Lisbon, Portugal Ovyo Tempo inteiro

    Title: Senior Video Engineer Type: Contract (2-months , extensions likely) Location: Remote About Ovyo: Ovyo is a B2B services company providing flexible Engineering team & talent services to the streaming (video/media), satellite and comms industries. In 2024, we merged with The Loop co., a Portuguese software services company, so we now boast over 250...

  • Video Engineer

    2 semanas atrás

    Lisbon, Portugal Ovyo Tempo inteiro

    Title: Senior Video Streaming Engineer Type: Contract (2-months , extensions likely) Location: Remote About Ovyo: Ovyo is a B2B services company providing flexible Engineering team & talent services to the streaming (video/media), satellite and comms industries. In 2024, we merged with The Loop co., a Portuguese software services company, so we now boast...

  • Senior Customer Experience Specialist

    Há 14 horas

    Lisbon, Portugal Online Filings Tempo inteiro

    About Online FilingsOur mission is to empower entrepreneurs to realise their dreams and focus on what truly matters.Our Online Filings platform and software simplifies, automates, and eliminates business administrative tasks, helping entrepreneurs accomplish more with less effort.We aim to remove obstacles and enable entrepreneurs to achieve success faster...

  • Hebrew Content Moderator

    3 semanas atrás

    Lisbon, Portugal Work International Tempo inteiro

    Live and work in Lisbon, a city where history and fun collides! Known for its vibrant cultural scene, world-renowned nightlife and diverse community, Portugal offers endless opportunities. Moreover, it’s a city for career growth and unforgettable experiences! ☀️ ✈️Are you ready to help maintain a safe and accurate online space? We’re looking for...

  • Video Content Analyst

    3 semanas atrás

    Lisbon, Portugal FH Collective Academy Tempo inteiro

    With a strong global presence and teams supporting international digital platforms, our client delivers operational and compliance services across multiple markets. The Legal Operations team plays a key role in ensuring that online content and legal requests are handled accurately, consistently and in line with established legal frameworks. We are currently...

  • Video Content Analyst

    3 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Were Hiring: Video Content Analyst German Speaker Lisbon, Portugal (LACS Anjos) On-site | Flexible Shifts Are you passionate about ensuring a safe online experience for millions of users? We are looking for a detail-oriented Video Content Analyst (German Speaker) to join our YouTube Trust & Safety team in Lisbon. About the Role In this position, you will...

  • Video Content Analyst

    3 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Were Hiring: Video Content Analyst Italian Speaker Lisbon, Portugal (LACS Anjos) On-site | Flexible Shifts Are you passionate about ensuring a safe online experience for millions of users? We are looking for a detail-oriented Video Content Analyst (Italian Speaker) to join our YouTube Trust & Safety team in Lisbon. About the Role In this position, you will...