German Customer Support Specialist
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Location:
Braga, Portugal (100% Remote) Work Model: Remote (Must reside in Portugal) Contract Type: Full-time Permanent Schedule: 24/7 Rotational Shifts (German Schedule, 2 rotational days off/week) Gross
Salary:
€1,055 Gross / month (x14 months)
Benefits:
€7.63 / working day Meal Allowance Relocation: Not offered (Candidates must already reside in Portugal) Role Overview Are you a fluent German speaker living in Portugal looking for a dynamic, 100% remote career opportunity in the digital customer experience sector? Join an industry-leading global service team In this role, you will be the voice of premium brands, delivering exceptional, high-touch support to German-speaking customers across Europe.
Key Responsibilities
- Provide top-tier customer support via phone, email, and live chat in German and English.
- Assist customers with digital service platforms, account queries, and technological features.
- Ensure highest customer satisfaction (CSAT) by delivering empathetic, accurate, and prompt solutions.
- Accurately document customer interactions and case details in the CRM system.
- Collaborate with technical support and team leaders to resolve complex customer inquiries effectively. Requirements & Qualifications
- Native or fluent proficiency in German (C1/C2 level) + Strong Business English (B2+).
- Must already reside in Portugal with legal right to work (Tax ID / NIF & Social Security).
- Strong communication skills with a customer-first, empathetic mindset.
- Comfortable with 24/7 rotative shift schedules.
- Reliable high-speed home internet connection and dedicated quiet workspace. Work Logistics
- Equipment: Shipped to your door if >50km from office; in-person pickup if 50km.
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