Senior Specialist Credit, Collections

As a representative of the Global Business Services team, you will be responsible for supporting and executing day-to-day activities within the areas of Credit Management, Collections and Disputes Management, ensuring effective service delivery and high-quality support to both internal and external customers. Working within the Order-to-Cash (O2C) process, you will manage an assigned portfolio of accounts, partnering with customers and cross-functional stakeholders to support timely cash collection, resolve disputes, assess credit risk, and contribute to the overall financial performance of the business. This role requires strong analytical skills, a customer-focused mindset, and the ability to work independently while driving continuous improvement. Core Responsibilities
- Monitor aged receivables and proactively engage with customers to collect overdue payments.
- Maintain detailed records of customer interactions and collection activities.
- Perform customer credit assessments and reassessments, supporting contract negotiations when required.
- Evaluate customer creditworthiness and assess the likelihood of timely repayment.
- Support customers with dispute resolution and elevate issues through the appropriate channels when necessary.
- Provide support on escalated cases and oversee end-to-end activities related to collections and dispute management.
- Collaborate with internal stakeholders to ensure timely cash collection and efficient dispute resolution.
- Provide regular feedback regarding the health and performance of the assigned customer portfolio.
- Contribute to the analysis and continuous improvement of portfolio performance, including DSO optimization.
- Ensure compliance with O2C policies, procedures, and internal controls.
- Support internal and external audit requests when required.
- Participate in special projects and continuous improvement initiatives. Language Requirements
- Experience in customer-facing roles within Order-to-Cash (O2C) environments.
- Strong knowledge of Credit Management, Collections and Disputes processes.
- Good understanding of accounts receivable, credit risk assessment and cash collection methodologies.
- Ability to interpret credit reports and financial statements.
- Strong understanding of the end-to-end O2C process and its impact on working capital and financial performance.
- Knowledge of internal controls, segregation of duties and compliance best practices.
- Excellent stakeholder management and customer service skills.
- Experience in a Global Business Services environment or multinational company is considered an advantage.
- Experience with Oracle or other leading ERP systems is a plus. Grow Your Career with ManpowerGroup GBS At ManpowerGroup Global Business Services (GBS) Portugal, we foster a collaborative, inclusive, and people-centric environment where employees are encouraged to grow, innovate, and make an impact. We value flexibility and support a healthy work-life balance through our hybrid working model, enabling employees to combine office-based collaboration with remote working, in line with company policy. Located at the Lionesa Business Hub, our offices provide a modern and inspiring workplace with excellent facilities, accessibility, and a vibrant business community. We believe in empowering our people by promoting ownership, continuous learning, and open communication. Our teams work in a supportive and international environment where knowledge sharing, teamwork, and professional development are highly valued. In addition,

we offer
a competitive compensation and benefits package, including Health Insurance, employee well-being initiatives, and a range of discounts and advantages through our corporate partnerships. ManpowerGroup GBS Portugal is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employment decisions, including recruitment, development, compensation, and promotion, are based on qualifications, merit, performance, and business needs. About ManpowerGroup GBS ManpowerGroup Global Business Services (GBS) Portugal is a strategic global hub delivering high-quality business services and operational excellence to ManpowerGroup Europe entities. Operating from Porto, GBS supports business functions through expertise in Finance and other corporate services. As part of ManpowerGroup, a global leader in workforce solutions operating across dozens of countries, GBS plays a key role in driving efficiency, innovation, standardization, and continuous improvement across the organization. Through a combination of talented professionals, digital solutions, and a customer-focused mindset, ManpowerGroup GBS helps enable sustainable business growth while creating meaningful career opportunities for its people. A Brighter Future is Humanly Possible At ManpowerGroup, we believe meaningful, sustainable employment has the power to change the world. Because when you combine talented peop