Dutch-Speaking Customer Service Representative
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Location:
Based in Lisbon, Portugal, a vibrant capital known for its rich history, culture and scenic coastal views
- Work model: Fully remote. Preference is given to candidates already residing in Portugal, though relocation and accommodation support can be provided if necessary
- Languages: Dutch and English
- Schedule: Monday to Friday, 08:00 to 17:00, with weekends off
- Compensation: Monthly gross salary, plus a welcome bonus paid in monthly instalments during the first year, a net meal allowance for each working day, and a complexity bonus Responsibilities
- Handle inbound and outbound calls for customer support and collection efforts, by voice and written channels
- Negotiate payments and secure commitments to pay on later dates
- Assist customers with account funding and advise them on managing funding transactions
- Research and resolve collections-related inquiries by phone
- Educate customers on account history and product details, and explain the protection policy for relevant products
- Support and tag vulnerable customers appropriately, and provide insolvency support
- Take appropriate action on customer accounts and arrange call-backs at convenient times
- Transfer customers to other teams when necessary
- Record call outcomes in company systems for other teams to reference Requirements
- Fluent Dutch and English
- Good negotiation skills
- Proficiency in Microsoft Office and PC-based internet and software applications
- Ability to learn and adapt to new software technologies
- Strong multitasking, including working across several telephone queues and product lines
- Effective priority management and the ability to work independently
- Results-oriented mindset, with high levels of discretion, teamwork and commitment Preferred
- 1-2 years of experience in a fast-paced, team-based retail, hospitality or customer service call center environment
- Experience in an internet company, financial services or transaction processing
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