German-Speaking Client Support
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Location:
Remote in Portugal (Coimbra and north only) Schedule: Monday to Friday: 08:00 – 18:00 Saturday & Sunday: 08:00 – 17:00 Occasionally: availability until 19:00 may be required 2 rotational days off per week Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise Handle sales inquiries with confidence and professionalism Guide clients through available packages, promotions, and upgrades Resolve queries and ensure customer satisfaction throughout the booking process Upsell services when appropriate to enhance the overall customer experience Maintain accurate records of customer interactions and transactions Required Profile: Fluent in German (C1+) and proficient in English (B2+) Experience in sales is mandatory – ideally in a customer-focused environment Excellent communication and persuasion skills Ability to work independently and manage a structured remote schedule Resides in Coimbra or further north in Portugal (strict requirement) Opportunity to work from the comfort of your home (regional restrictions apply) Join a vibrant, international team in the travel and tourism industry Career development and growth in a well-established global client environment
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