Сustomer Support Specialist

Ascendix Technologies, founded in 1996, is a global expert in automating commercial real estate processes through our flagship products – AscendixRE, Composer, and more. Leveraging our extensive expertise in CRM technology and commercial real estate, we strive to help real estate professionals work smarter, not harder, when closing deals. Based in bustling Dallas, Texas, we operate globally, with strategically positioned teams across Europe. We are looking for a motivated and detail-oriented Сustomer Support Specialist to join our Customer Support team. The support team is mainly assigned to client requests by subscription, including support for our products (CRM system). Besides that, the team can be requested to assist with user guides, release notes, and testing. All shifts are scheduled (11:00 AM – 08:00 PM / 5:30 PM – 2:30 AM). Join a dedicated team consisting of four members, including three Concierge Specialists and a Project Manager. Together, we aim to provide top-tier solutions and support. Requirements: - Ability to analyze data and issues effectively. - Upper-intermediate level with excellent written and verbal communication skills. - Ability to design and deliver compelling presentations. - Skilled in facilitating training sessions for diverse audiences. - Proficient with Microsoft Word, Excel, and Google Sheets, ensuring efficient documentation and data handling. Would be a Plus: - Familiarity with the Salesforce platform and tools. Responsibilities: - Determine root causes and troubleshoot effectively. - Maintain an accurate and up-to-date database of issues. - Compose clear and comprehensive release notes for product updates. - Develop user-friendly guides and engaging presentations. - Provide statistical reports and insights on support activities. - Check Support and Concierge mailboxes regularly and take appropriate action. - Communicate effectively with clients, updating them on progress and outcomes. Ascendix offers you: - Health insurance - Vacation days: 22 days per year - Paid Time off Benefits - Meal Card - Friendly and calm atmosphere in the company Career and professional growth: - Individual development plan - Technical leads and mentors - Open management and well-established processes - Regular performance reviews - Free access to the company accounts on educational platforms (Udemy, Pluralsight) - A variety of training opportunities and knowledge sharing Application link: Please note By clicking the “Apply” button for the vacancy, you automatically consent to the processing of your personal data. We sincerely appreciate each response and the interest you have shown in our job opening. If we do not contact you within a week, it means that, at this moment, your CV has not been selected for further consideration for this position. Nevertheless, we will keep your resume in our candidate database and will definitely inform you if a vacancy that matches your experience becomes available. Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/507730/ustomer-support-specialist