Global Support Leader — AI-Driven Hospitality
Há 4 dias
Aveiro, Portugal
Cloudbeds
Tempo integral
120 000 € - 180 000 € Contrato
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Cloudbeds is seeking a Head of Global Customer Support to lead a fully remote, multi-regional team and transform reactive support into proactive partnerships. You will drive queue health, resolution times, and customer satisfaction while coaching leaders across regions.
The role demands 8+ years in customer support with 4+ years leading other leaders, and a strong hospitality or business background. You will partner with Product, Onboarding, and Account Management to scale operations, implement