Customer Service Advisor

Há 1 dia

Lisboa, Portugal Cross Border Talents Tempo integral 17 000 € - 21 000 € Contrato


Location:
Lisbon, Portugal Work Model: On-Site Schedule: 8 hours per day, 5 working days per week New opening: Customer Service Advisor, Lisbon, Portugal. French speakers encouraged to apply. Day to day, you're the voice customers hear when they need help
- tone and follow-through matter as much as the answer itself. Your

Responsibilities:
- Contribute to a supportive, collaborative team environment
- Follow up on open cases rather than letting them sit
- Flag recurring issues so they can be addressed at the source
- Stay calm and clear with customers even when they're frustrated

Requirements:
- French: Fluent | English: B1
- Clear, professional communication style, written and verbal
- Reasonably tech-comfortable
- happy learning new internal systems
- Some prior customer-facing experience is a plus, though not essential This is one of several openings we're currently recruiting for in Portugal
- worth asking what else might fit if this one isn't quite right. We review applications on a rolling basis, so it's worth applying sooner rather than later.