Business Analyst
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ServiceNow Business Analyst - FREELANCELocation - PortugalRate - €250/€300 per dayHybrid - 3 days remote/2 days on site (Porto/Lisbon)Language - Portuguese and English fluentlyFor our client we are seeking an experienced Senior ServiceNow Business Analyst to support application maintenance and ongoing projects for a long-term engagement.This role plays a critical part in bridging the gap between business stakeholders and the ServiceNow development team, ensuring solutions are aligned with business needs, ITIL best practices, and platform capabilities.Key Responsibilities:- Work closely with business stakeholders to gather, analyse, and document ServiceNow requirements - Support application maintenance, including: Operational support, Corrective maintenance, Evolutionary enhancements, Project-based initiatives - Analyse existing processes and workflows, identifying gaps, inefficiencies, and improvement opportunities - Recommend and help implement best practices for: Incident Management, Problem Management, Change Management, Asset Management - Ensure all solutions are aligned with ITIL principles and organisational policies - Act as the primary liaison between business users and the ServiceNow development teamRequired Skills & Experience:- 5+ years' experience as a Business Analyst working hands-on with ServiceNow - Strong, end-to-end knowledge of the ServiceNow platform - Proven experience with ITSM and CSM - Solid understanding of ITIL processes and frameworks - Excellent stakeholder management and communication skillsAre you or anyone you know ready for a new project?Then get in touch with me on here or via email - Liam.reid@pertemps-erp.com
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