Customer service representative

Há 7 dias
Lisbon, Portugal Personalbuero U Herrmann Tempo integral
Start: October, November or December DUTIES AND RESPONSIBILITIES Management of incoming calls, chats and emails, Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team targets and case handling quotas Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies REQUIREMENTS Native/Fluent in German or Dutch & Fluent in English (at least B2 level), both orally and written Holder of a high school diploma or equivalent Previous work experience in customer services experience Ability to identify, apply and explain your product and/or service expertise with clarity Tech savvy and full proficiency with MS Office products Resident of Greece or ability to relocate under short notice. OFFER

BENEFITS:
Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Hybrid option after probation period 25 days' annual leave per year Relocation support Guidance and tools to reach your full potential.

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