Native French speaker for an Operations Customer Expert position in Lisbon

1 semana atrás


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro
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Native French Speaker for an Operations Customer Expert Position in Lisbon

Client: Cross Border Talents

Location: Lisbon, Portugal

Job Category: Other

EU Work Permit Required: Yes

Job Reference:

Job Views: 3

Posted: 15.03.2025

Job Description:

Cross Border Talents is looking for a native French speaker to work as an Operations Customer Expert for a global leader in Lisbon, Portugal

The Job:

To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer's lifecycle, transforming each point of contact into opportunities to create brand engagement, trust, and loyalty, with a 1st point of contact mindset.

Your Daily Activities:

1. Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding, and responding promptly to their specific needs and expectations;
2. Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
3. Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;
4. Being the ambassador and having specialized knowledge of our products, sustainability services, and commitments, continuously learning and taking advantage of new knowledge and skills in your own work;
5. Creating sales and customer retention opportunities between outbound and inbound contacts, influencing high-value customers, size, or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

What We Are Looking For:

1. Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly;
2. Native level of French and some fluency in English;
3. A proactive attitude with a bias toward doing what's right for the community;
4. Attention to detail and a results-driven mindset;
5. Ability to analyze data and identify trends to enhance workflows.

What We Offer:

1. Performance bonus;
2. Constant training and development;
3. Great relocation support;
4. 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
5. Amazing working environment and great location in the centre of Lisbon;

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