Native French speaker for an Operations Customer Expert position in Lisbon
1 semana atrás
Native French Speaker for an Operations Customer Expert Position in Lisbon
Client: Cross Border Talents
Location: Lisbon, Portugal
Job Category: Other
EU Work Permit Required: Yes
Job Reference:
Job Views: 3
Posted: 15.03.2025
Job Description:
Cross Border Talents is looking for a native French speaker to work as an Operations Customer Expert for a global leader in Lisbon, Portugal
The Job:
To support the company's customers, act as a brand ambassador and continually elevate the customer experience throughout the customer's lifecycle, transforming each point of contact into opportunities to create brand engagement, trust, and loyalty, with a 1st point of contact mindset.
Your Daily Activities:
1. Serving customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding, and responding promptly to their specific needs and expectations;
2. Achieving high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
3. Using all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;
4. Being the ambassador and having specialized knowledge of our products, sustainability services, and commitments, continuously learning and taking advantage of new knowledge and skills in your own work;
5. Creating sales and customer retention opportunities between outbound and inbound contacts, influencing high-value customers, size, or order value through genuine interest in customers and their habits, taking advantage of relevant offers.
What We Are Looking For:
1. Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly;
2. Native level of French and some fluency in English;
3. A proactive attitude with a bias toward doing what's right for the community;
4. Attention to detail and a results-driven mindset;
5. Ability to analyze data and identify trends to enhance workflows.
What We Offer:
1. Performance bonus;
2. Constant training and development;
3. Great relocation support;
4. 40 hours/week, Monday to Sunday on a rotative shift (5 days/week);
5. Amazing working environment and great location in the centre of Lisbon;
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Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Native French speaker for an Operations Customer Expert position in LisbonClient: Cross Border TalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Description:Cross Border Talents is looking for a native French speaker to work as an Operations Customer Expert for a global leader in...
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Lisboa, Lisboa, Portugal TN Portugal Tempo inteiroSocial network you want to login/join with:Native French Speaker for an Operations Customer Expert Position in LisbonClient: Cross Border TalentsLocation: Lisbon, PortugalJob Category: OtherEU Work Permit Required: YesJob Reference:Job Views: 3Posted: 15.03.2025Job Description:Cross Border Talents is looking for a native French speaker to work as an...
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Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiroSocial network you want to login/join with:Native French speaker for an Operations Customer Expert position in LisbonClient: Cross Border TalentsLocation:Lisbon, PortugalJob Category:OtherEU work permit required:YesJob Reference:Job Views:5Posted:19.02.2025Expiry Date:05.04.2025Job Description:Cross Border Talents is looking for a native French speaker to...
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Lisboa, Lisboa, Portugal Grabjobs Tempo inteiroSocial network you want to login/join with:Native French Speaker for an Operations Customer Expert Position in LisbonClient: Cross Border TalentsLocation: Lisboa, PortugalJob Category: OtherSalary: $0-0/monthlyEU Work Permit Required: YesJob Views: 3Posted: 19.02.2025Job Description:Cross Border Talents is looking for a native French speaker to work as an...
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