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Product Specialist
4 semanas atrás
Product Specialist / Business Analyst CRC, Lisbon
Client: [Client Name]
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: f552e1f2e6c9
Job Views: 6
Posted: 09.02.2025
Job Description:
KEY RESPONSIBILITIES
1. You support the Product Owner in strategy development through incremental improvement of the product, designing business scenarios and use cases.
2. Your knowledge of call-centres' business process and the underlying technologies helps you analyse and document business requirements, pain points or opportunities into IT requirements to get cost, time, and resources estimation for deploying solutions.
3. You help develop user stories requirements, test cases (SIT, UAT) and criteria in collaboration with developers and testers while participating in and facilitating relevant Agile ceremonies and rituals.
4. You support other streams acting as the single point of contact representing the CRC Product in cross-products initiatives.
5. You develop a customer-oriented mindset and a culture of collaboration, trust and transparency and foster a culture of continuous service improvement.
YOUR PROFILE
1. Bachelor's or Master's degree in Information Technology or Computer Science or equivalent experience.
2. Minimum 5 years of experience in Technology projects, ideally with a first exposition to call-centres.
3. Salesforce certification (Service Cloud).
4. Proven experience in project management.
5. Ability to translate Customer Relationship Management (CRM) and Marketing strategies into system and technology solutions.
6. Ability to present ideas in context, which can be understood by technology, business and non-IT personnel.
7. Ability to function effectively in a fast-paced environment, handle multiple efforts simultaneously, prioritize and meet deadlines.
8. Strong knowledge of Agile methodology, experience with Confluence and Jira suitable.
9. Excellent proficiency in English.
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