TMS Support Technician

4 semanas atrás

Leça do Balio, Portugal Generix Tempo inteiro

Generix is a leading SaaS vendor specializing in Collaborative Supply Chain solutions that enable the seamless exchange of goods and data across the globe between suppliers and customers, all while responsibly managing their flows. Its platform of innovative digital services optimizes the management of physical flows, by coordinating the entire supply process, from production to delivery, thanks to its WMS, TMS, RMS and VMI solutions; as well as logical and financial flows, by integrating the systems of all players in the chain, from order to payment, with its e-invoicing, e-reporting, EDI, P2P and O2C solutions.

Generix creates a distinctive ecosystem designed to cater to its customers, ensuring top-notch performance and sustainability, connecting all global players in retail, industry and services, and fostering the transition toward greater digitalization and energy efficiency. With nearly 850 dedicated employees, Generix provides day-to-day support to over 4,500 companies across more than 60 countries, processes over 500 million invoices, handle more than 40 million order lines each month, and manage 8 million EDI messages daily. Our clientele includes Danone, FM Logistic, Fnac-Darty, Essilor, and Ferrero.

Job Description

The TMS Support Technician will provide technical assistance to our international clients, primarily in France, ensuring they receive exceptional support and maintain high satisfaction with our software solutions. This role involves working regular weekday shifts (Monday to Friday) and participating in an on-call rotation during certain nights and weekends to guarantee continuous service availability.

Main Responsibilities

- Follow up, rate and diagnosis of incidents reported by our clients using different tools (Service Now, tickets, email and phone calls);

- Implement solutions to unblock the clients account;

- Be able to interpret XML setting rules;

- Report of logistic incidents to the R&D team;

- Validate and apply corrective measures developed by the R&D team;

- Be able to prioritize corrective measures;

- Management of the relationship with the customer.

Qualifications

- Good Knowledge of Computer Science or similar;

- Basic Knowledge of Linux;

- Intermediate knowledge of XML;

- Knowledge of SQL is a plus;

- Interpersonal skills: accuracy, client orientation, flexibility, adaptability, autonomy;

- Advanced level of French and intermediate of English is mandatory.

Additional Information

- Informação adicional. Attractive compensation package.

- Excellent work conditions and environment (Centro Empresarial Lionesa).

Generix is committed to build an inclusive environment, in which diversity and equity are truly part of our culture, so all our positions are open to people with disabilities.

Generix will process your personal data in the context of your application. You have the right to access, correct, delete and object to information about you. For this, please send your request to dpo@generixgroup.com. For more information, please see the Privacy Policy available at www.generixgroup.com.

Seniority level

- Mid-Senior level

Employment type

- Full-time

Job function

- Customer Service

Industries

- IT Services and IT Consulting

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