Service Desk Specialist
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Are you passionate about IT support and enjoy working in a focused, quieter environment? Join our growing team in Portugal as a Night Shift Service Desk Specialist and play a key role in keeping our systems running smoothly around the clock.
In this role, you'll be the trusted point of contact during critical hours — solving technical issues, supporting users, and ensuring business continuity. Whether you're an experienced professional or looking to grow your career in IT support, this is a great opportunity to develop your skills in an international and collaborative environment.
Your Responsibilities
Handle and qualify customer inquiries via ticketing system, email, and phone
Provide
1st level support
(and occasional 2nd level support tasks)
Troubleshoot system issues and ensure timely resolution
Monitor systems and proactively identify potential issues
Ensure compliance with SLAs and internal processes
Collaborate with internal teams for escalation and resolution
Maintain clear documentation of incidents and solutions
Your Profile
Background in IT, customer support, or a related field
Experience working with international clients and able to build productive relationships
Knowledge on
SAP specific modules: FI / MM.
Solid technical understanding, especially in Windows and Linux environments
Knowledge of SQL or Java application servers (Wildfly, Tomcat)
Strong communication skills and a customer-first mindset
Comfortable working independently during night hours
Eagerness to learn, develop, and expand your technical expertise
Fluent in English and your local language (written & spoken)
Please note that this role involves
working night shifts five days per week.
The shift is split into two parts, with a break in between.
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