Assistant(e) clientèle francophone – Innovation Diabète

Project details: Start date: 10.11 €3000 Signing Bonus (paid in 12 monthly instalments during the first year) Work in the office in Porto (Porto Office Park) Online recruitment & hiring process We're looking for French speakers passionate about technology and helping people with diabetes. You'll be providing support for a global leader in insulin delivery and diabetes technology, designing innovative automated insulin delivery systems that make life easier for people living with diabetes and their loved ones. Your responsabilities: Provide friendly and professional customer support for French-speaking patients using diabetes care devices. Help customers use products correctly and solve basic technical issues. Handle orders, renewals, and documentation according to company procedures. Support patients through different channels – phone, email, chat, and SMS. Listen carefully and show empathy, especially in sensitive situations. Follow company guidelines and safety standards at all times. Work closely with other team members to ensure the best possible service for patients. Our expectations: Your French skills, both written and spoken, are strong – minimum level C2 English at minimum B2 level You are a local candidate or ready to relocate to Porto You're looking for an exciting role in customer support and medical technology, helping people manage diabetes with innovative devices. Great at solving problems and handling more complex customer issues. Main duties: Start date: 10.11 Full-time employment contract (according to Portuguese law) Private health insurance from day 1 Working schedule: Monday- Sunday: 24/7 (rotating 8-hour shifts, 40 hours per week), with night shifts required only occasionally. Online recruitment & hiring process Competetive salary and remuneration system: Base salary: 1100€ gross per month 2 extra salaries per year Complexity bonus: 300€ (paid 11 months a year) Meal allowance: €7.23 net/day (approx. €145/month) via meal card Transport allowance: €20/month €3000 Signing Bonus (paid in 12 monthly instalments during the first year) Relocation Benefits: Flight ticket: Up to 400€ reimbursed for your Economy airfare at the end of the 6th month. Accommodation: Shared apartment for up to 12 months if moving from outside Portugal, rent 280€ including all utilities (deducted from payslip). Inside Portugal: Support only available if currently living in competitor accommodation Apply today and Change your career with GentleWay Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly *By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer. Atendimento ao Cliente, Suporte ao Cliente, Atendimento Multicanal, Assistente de Atendimento, Escritório, Porto, Vaga, Turnos Rotativos, Bónus de Assinatura, Tecnologia Médica, Dispositivos Médicos, Diabetes, Comunicação, Francófono, Suporte Técnico, Relacionamento com o Cliente, Serviço de Apoio, Gestão de Pedidos, Formação de Produto, Aplicações Médicas, Help Desk, Suporte Online, Multitarefa, Equipa, Call Center, Pacientes, Apoio ao Paciente, Melhoria Contínua, Responsabilidade, Feedback, Processos, Qualidade, Service Client, Support Client, Support Multicanal, Agent de Service Client, Bureau, Porto, Poste, Horaires Rotatifs, Prime de Signature, Technologie Médicale, Dispositifs Médicaux, Diabète, Communication, Francophone, Support Technique, Relation Client, Gestion des Commandes, Formation Produit, Applications Médicales, Help Desk, Assistance en Ligne, Multitâche, Équipe, Centre d'Appels, Patients, Assistance aux Patients, Amélioration Continue, Responsabilité, Feedback, Processus, Qualité, Suivi Client, Satisfaction Client, Customer Support, Customer Care, Multichannel Support, Customer Care Agent, Office, Porto, Job, Rotating Shifts, Signing Bonus, Medical Technology, Medical Devices, Diabetes, Communication, French-speaking, Technical Support, Client Relations, Order Management, Product Training, Medical Applications, Help Desk, Online Support, Multitasking, Team, Call Center, Patients, Patient Support, Continuous Improvement, Responsibility, Feedback, Processes, Quality, Client Follow-up, Customer Satisfaction, Healthcare Technology Type d'emploi : Temps plein Rémunération : à partir de 1 375,00€ par mois Question(s) de présélection: Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here: Your current location: When is the closest possible date to start for you? Are you legally authorized to work in Portugal? If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.). Have you ever been in recruitment/worked with Concentrix or Webhelp in Portugal? Please leave the notes here: This offer is related to our client Concentrix (formerly Webhelp) Portugal. Are you okay with continuing with your application? Is French your native language? Do you speak communicative English (min B2)? Are you ready to work in our Office in Porto Office Park? This project runs in a 24/7 shifts: Monday to Sunday (8h / day, 40h&5days per week) - night shifts are occasionally . Are you ok with it? Please let us know here: Langue: français min C2 (Requis) anglais min B2 (Optionnel)