Application support specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Movement8 Tempo inteiro
3rd line Web Service Support Engineer – XML, JSON, Webservices, Portugal remote EU basedPrevious or current Technical working experience within ecommerce Saa S platform companies is a MUST essential for this position To work for a Saa S based booking platform business that has transformed how companies are able to make all types of bookings using multi-channel content.As the webservice support engineer you will be responsible for troubleshooting and resolving complex technical issues related to their Saa S platform. The role involves working closely with customers, internal teams, and external partners to diagnose the problems, provide resolutions, and enhance the overall customer experience quickly.If you thrive in a fast-paced environment, have a strong technical foundation in XML and JSON, as well as being excellent with stakeholder interactions, then this role is for you.Previous travel and booking experience is a must for this role and you will need to be based in Portugal, although the role is remote.Key Responsibilities:
• Act as the Tier 3 escalation point for technical issues related to the Saa S online booking platform.
• Troubleshoot and resolve complex web service-related issues, API failures, and system performance concerns.
• Handle direct calls with clients, understanding their pain points, prioritizing critical issues, and ensuring timely resolution.
• Work to identify system bugs, propose fixes, and improve product reliability.
• Utilize logging, monitoring tools, and debugging techniques to diagnose system errors.
• Document technical solutionsRequired Skills:
• 3+ years of experience in a technical support or engineering support role, preferably in a Saa S environment.
• Strong troubleshooting skills related to web services, APIs, and cloud-based applications.
• Experience handling Tier 3 escalations and providing direct client support.
• Ability to diagnose application, database, and network issues effectively.
• Familiarity with debugging tools, logging frameworks, and monitoring solutions (e.g., Kibana, Datadog, New Relic, or similar).
• Basic knowledge of SQL and RESTful APIs.
• Experience in the travel industry with familiarity in GDSs, NDC
• Experience in supporting online booking systems or related platforms.
• Prior experience using customer support platforms (e.g., Zendesk, Salesforce Service Cloud, or similar).
• ITIL or other relevant certifications in incident management and troubleshooting.If this sounds appealing, then apply now and we can arrange a call

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