Customer Success Team Lead
Há 2 dias
ABOUT GOPARITY Goparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose. Since 2017, we’ve financed ~55M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people and for the planet. We’re looking for thoughtful, proactive people who care deeply about customer experience and want to help us scale a strong, human-centered Customer Success function , leveraging the right tools and technologies, including AI, to work more efficiently without losing empathy or quality. The Role As Customer Success Team Lead , you’ll play a key role in shaping and leading our Customer Success operations. You’ll combine hands-on customer support with team leadership, process ownership, and cross-team collaboration , acting as a central point of coordination between Customer Success, Operations, Product, and Tech. This role is ideal for someone who enjoys coaching others, improving processes and procedures , and still staying close to customers and real problems — while helping the team leverage tools (including AI) to increase efficiency, consistency, and impact. What You’ll Do Customer Success & Operations: Handle complex and sensitive investor cases across email, chat, and phone. Act as an escalation point for high-impact or edge-case issues, coordinating when needed with the Head of Operations, senior leadership, Product, or Tech. Ensure a consistently high-quality, empathetic, and efficient customer experience. Monitor and report on ticket queues, SLAs, CSAT, and workload distribution, ensuring visibility and healthy prioritization. Use data and insights to anticipate risks, peaks in volume, and areas for improvement. Team Leadership: Support, mentor, and onboard Customer Success team members. Help the team prioritize work, manage peaks in volume, and balance quality with efficiency. Foster strong communication, collaboration, motivation, and psychological safety within the team. Contribute to performance feedback, goal-setting, and development conversations. Promote good habits around ownership, documentation, and follow-through. Process, Improvement & Tooling: Identify recurring issues and opportunities to improve workflows, procedures, tools, and customer communications. Maintain and continuously improve FAQs, internal documentation, and knowledge bases. Work closely with Product, Tech, and Operations to report issues, clarify requirements, and follow up on fixes and improvements. Structure, own, and report on CS-related projects and initiatives. Actively explore and leverage AI and automation tools to improve productivity, consistency, and response quality — while keeping the customer experience human and empathetic. ABOUT YOU 3+ years of experience in Customer Success, Customer Support, or Operations (ideally in a fintech,
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Customer Success Team Lead
Há 3 dias
Portugal Goparity | Impact finance Tempo inteiroABOUT GOPARITY Goparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose. Since 2017, we’ve financed ~55M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people...
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Customer Success Team Lead
Há 2 dias
Portugal Goparity | Impact finance Tempo inteiroABOUT GOPARITY Goparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose. Since 2017, we’ve financed ~55M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people...
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Customer success team lead
Há 2 dias
Portugal Goparity | Impact Finance Tempo inteiroABOUT GOPARITY Goparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose. Since 2017, we've financed ~55 M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people and...
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Customer Success Team Lead
Há 3 dias
Portugal Goparity | Impact finance Tempo inteiroABOUT GOPARITY Goparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose. Since 2017, we've financed ~55M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people and...
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Customer Success Team Lead
Há 3 dias
Portugal Goparity | Impact finance Tempo inteiroABOUT GOPARITY Goparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose. Since 2017, we’ve financed ~55M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people...
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Customer Success Team Lead
Há 3 dias
Portugal Goparity | Impact finance Tempo inteiroABOUT GOPARITYGoparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose.Since 2017, we've financed ~55M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people and...
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Customer Success Team Lead
Há 3 dias
Portugal Goparity | Impact finance Tempo inteiroABOUT GOPARITYGoparity is an impact finance platform that connects companies looking for funding for sustainable projects with people and organizations who want to invest with purpose.Since 2017, we've financed ~55M€ in sustainable projects and built a growing international community of investors. Our mission is to democratize finance — for people and...
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Customer Success Manager
Há 7 dias
Portugal Worldline Tempo inteiroWorldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next...
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Customer Success Manager
4 semanas atrás
Portugal Rampiq Tempo inteiroWe’re looking for a Customer Success Manager who’s comfortable working independently and focused on helping our clients grow. This role calls for strong critical thinking, great prioritization skills, and the ability to manage complex projects from start to finish. Rampiq works with US-based and global B2B Tech and SaaS companies to get more leads and...
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Customer Success Manager
Há 6 dias
Portugal Rampiq Tempo inteiroWe’re looking for a Customer Success Manager who’s comfortable working independently and focused on helping our clients grow. This role calls for strong critical thinking, great prioritization skills, and the ability to manage complex projects from start to finish. Rampiq works with US-based and global B2B Tech and SaaS companies to get more leads and...
