Spanish Bilingual: Content Processing Specialist
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- Full-time
Spanish Bilingual | Portuguese | Remote | Portugal | Social Media | Content Moderation | Customer Service | Global team
BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS
BrickBrands is in the business of providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.
BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.
Job DescriptionSummary of the Role
Monitoring the social media properties of the Company's clients as assigned by the Company, which includes reviewing and processing the content and data on those properties (including moderating, classifying, responding to and engaging with comments, messages and other content) in accordance with the Company's guidelines for the assigned properties, through the application developed by the Company and any other tools designated by the Company, and escalating (i.e. informing) the Company's designated contact of possible social media crises on the clients' social media properties.
Your responsibilities include:
- Responding to public comments with strong judgment, context awareness, and the right brand tone
- Managing direct messages (DMs) and private support conversations end-to-end
- Using a CRM to review customer history, track cases, and document outcomes clearly
- Supporting common customer service needs including:
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