Italian & English Customer Service Representative – Diabetes & Medical Devices
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Are you fluent in Italian and English, with a passion for helping others? Join a leading global company in the vibrant city of Porto and make a meaningful difference every day In this specialized role, you will be a vital lifeline for individuals managing diabetes and relying on essential medical technology. You will deliver compassionate, accurate, and clear guidance—transforming technical medical details into reassuring, step-by-step support for users across international markets. What You'll Do
Guide & Support:
Act as the primary contact point for Italian-speaking clients, delivering high-level assistance across multichannel platforms. Troubleshoot & Resolve:
Support users with technical and operational inquiries regarding diabetes medical devices using calm, empathetic, and clear communication. Handle High-Stakes Situations:
Navigate urgent calls, disputes, and high-priority queries with active listening and emotional intelligence. Master Complex Data:
Retain and apply complex medical product guidelines while keeping meticulous records in a fast-paced environment. What You Bring
Languages:
Native/Fluent proficiency in
Italian
paired with
C1 level English
(written and verbal). Location:
Readiness to work fully on-site in
Porto, Portugal . Flexibility:
Openness to 24/7 rotational shifts (including occasional night shifts from 22:00 to 07:00). Background & Mindset:
Familiarity with diabetes or medical devices (healthcare or tech support experience is a strong plus), strong resilience, and exceptional attention to detail. What's in It for You
Competitive Salary:
Fixed monthly income paid over 14 months. Italian Speaker Welcome Bonus:
Monthly bonus installments throughout your entire first year. Relocation Support:
Shared accommodation provided for up to 12 months for candidates moving to Portugal. Daily Meal Allowance to cover your daily work breaks. Growth & Training:
Comprehensive onboarding and ongoing professional development in the medical technology sector.
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