Expert Technical Program Manager

Who are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good. Job DescriptionWhat will you contribute?Reporting to the Technology Chief of Staff,the Expert Technical Program Manager is responsible for ensuring that the projects are executed in line with all contractual obligations to a client or with multiple IT vendors in a professional, cost-effective and timely manner, ensuring that Finastra achieves (or improves upon) the planned financial return from the project. The role of the Expert Technical Program Manager is to plan, execute, and finalize projects according to agreed deadlines and within the client's budget. This includes coordinating resources and efforts of consultants and/or third-party contractors in order to deliver projects according to plan or apply strong change control management as required. The Expert Technical Program Manager will also define the project's objectives and oversee quality control throughout its life cycle. At all times establish and maintain good working relationships with the client, and reinforce the Finastra reputation. The Expert Technical Program Manager is also financially responsible on projects they manage. Expert Technical Program Manager should be product agnostic, however, they may have specialties in certain business areas. Responsibilities & DeliverablesYour deliverables as an Expert Technical Program Manager will include, but are not limited to, the following: Produce and maintain a project and quality plan, and conduct the project accordingly. Developing full-scale project plans and associated communications documents. Establish effective and appropriate project governance for the project Emphasize flexibility, collaboration, customer feedback, and rapid iteration to deliver products and solutions in short, incremental phases Report effectively on project progress, problems encountered and their solutions by means of a project status report and also ad-hoc reports as appropriate. Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Liaise with project stakeholders on an on-going basis, effectively communicating project expectations in a timely and clear fashion. Ensure proper financial management of the project including tracking planned hour variances and Estimate at Completion (EAC). Identify and resolve issues and conflicts within the project team. Identify and manage project dependencies and critical path. Plan and schedule project timelines and milestones using appropriate tools. Control project financials thru an effective change control process and efficient resources management Proactively manage changes in project scope, working with the client and internal project teams. Ensure proper risk management by documenting all risks and ensuring effective mitigation strategy. Devise contingency plans as necessary. Foster a culture of continuous improvement and high performance. Required Experience PMI-ACP or SAFe RTE certification preferred Experience in implementation and support of complex enterprise software systems Thorough understanding of project management methodologies and tools available Customer driven and have the ability to work within a team environment The ability to develop and execute strategic plans that align with organizational goals. This includes setting long-term objectives, defining key milestones, and ensuring alignment with the overall program strategy Strong organization and presentation skills English speaker BenefitsWe are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold: Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support. Medical, life & disability insurance, retirement plan, lifestyle and other benefits* ESG: Benefit from paid time off for volunteering and donation matching. DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ). Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best. Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves. Be unique, be exceptional, and help us make a difference at Finastra