Workforce Management Real Time Analyst

Department: Global Operations and Service (GOS)Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing...

Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team.In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing real-time support volumes, making short-term...

Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing real-time support volumes, making short-term...

Department: Global Operations and Service (GOS)Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing...

About Us EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers.We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs.Our comprehensive service offerings include...

About UsEVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

Within your role, you will: Monitor and report Attendance; Be responsible for monitoring queue/lines level performance and variance to the forecast in real-time; Be responsible for analyzing the trend running for the day to provide actions necessary to achieve/exceed the targets; Approve real-time schedule changes by proactively...

About Us EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

About UsEVA Global is a premier EV services company, providing first-line and second-line contact response services for various stakeholders. We offer a comprehensive suite of services, including live monitoring, work order management, and field service orchestration, all driven by real-time performance analytics.Job OverviewWe seek an experienced Real-Time...

Social network you want to login/join with: Real-Time Analyst, Operations- Hybrid, Lisboa Client: Eva Global Location: Lisboa, Portugal Job Category: Other Salary: -$0-0/yearly EU work permit required: Yes Job Views: 3 Posted: 06.03.2025 Expiry Date: 20.04.2025 Job Description: About Us EVA Global is a premier EV services company specializing in providing...

Social network you want to login/join with: Real-Time Analyst, Operations- Hybrid, Lisboa Client: Eva Global Location: Lisboa, Portugal Job Category: Other Salary: -$0-0/yearly EU work permit required: Yes Job Views: 3 Posted: Expiry Date: Job Description: About Us EVA Global is a premier EV services company specializing in providing first-line and...

Get started It's free - no credit card neededReal Time Analyst (WFM)Location: Lisbon, PTDepartment: Global Operations and Service (GOS)Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize...

Get started It's free - no credit card needed Real Time Analyst (WFM) Location: Lisbon, PT Department: Global Operations and Service (GOS) Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize...

The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyses performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.If you feel like this is up your speed, then this may be the opportunity for you

Company OverviewNavan is a 24/7/365 Travel Experience team seeking a highly skilled Workforce Optimization Specialist. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.Job DescriptionKey Responsibilities:Monitor real-time volume across multiple contact...

Eva Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers.We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs.Our comprehensive service offerings include live...

Job DescriptionEVA Global is committed to delivering exceptional EV services, and we're seeking a highly skilled Real-Time Analyst to join our team. As a key member of our operations team, you'll be responsible for monitoring and analyzing real-time performance metrics to ensure compliance with Service Level Agreements (SLAs).ResponsibilitiesMonitor and...

The Workforce Planning Analyst plays a critical role in ensuring optimal staffing and operational efficiency within Nestlé's Consumer Engagement Services.This role is responsible for forecasting demand, developing workforce strategies, and monitoring key performance indicators to drive initiatives that improve efficiency—particularly in managing remote...

About the JobWe are seeking a highly skilled Workforce Optimization Professional to join our team at Navan Inc.Key ResponsibilitiesMonitor real-time volume across multiple contact center channels and skills.Utilize WFM software and historical data to manage intra-day staffing levels.Implement effective staffing adjustments to maintain service levels.Identify...

**The Role:**We are seeking a highly skilled and experienced Real-Time Analyst to join our team at Jobtome-All. As a key member of our operations team, you will be responsible for managing the intraday workforce to ensure that we meet our service level agreements with our clients.Main Responsibilities:Manage intraday forecasts to ensure accurate staffing...